Terms of sale
Scope
3D Fabbtory sells plastic objects, including objects made from 3D models or files selected or supplied by the customer.
Prices and quotes
We provide the price before you place an order. It depends on factors including dimensions, material, resolution, complexity, and any required supports. The price you accept is the order price. VAT does not apply under Article 293 B of the French General Tax Code.
Quote validity
Quotes are valid for 30 days from issue unless the quote states otherwise. The quote specifies the acceptance deadline. After that deadline, contact the workshop for an extension or an updated quote. Expiration does not affect a quote accepted before its deadline and does not establish a payment deadline.
Orders and payment
We confirm the order once you accept the price and we receive payment, unless we agree otherwise with you.
Lead times
We provide an estimated lead time when you order. We will let you know if an unexpected event may cause a significant delay.
Customer files
If you supply a 3D file or model, you are responsible for its contents and confirm that you have the rights needed to use it and make the ordered object.
Product characteristics
We make objects according to the agreed model and specifications. The production process may result in minor variations in appearance, texture, or finish. Your statutory guarantees still apply.
Pickup and shipping
Pick up orders by appointment at 6 rue Quentin-Bauchart, 75008 Paris. Shipping may also be offered. Any charges are disclosed before order confirmation.
Customized goods and the right of withdrawal
Under Article L221-28(3) of the French Consumer Code, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized. This exception applies to objects made to your dimensions, choices, or files where they meet these criteria. The statutory right of withdrawal continues to apply to other distance sales to consumers.
Statutory guarantees
Consumers benefit from the statutory guarantee of conformity and the guarantee against hidden defects. A conformity claim may be made for a defect that appears within two years of delivery, under the conditions of the French Consumer Code. A hidden defect claim may be made within two years of discovering the defect, under the conditions of the French Civil Code. Contact the workshop to exercise these rights.
Complaints and mediation
For questions or complaints, email atelier@3dfabbtory.com or call +33 6 52 51 01 58. If a written complaint fails to resolve a dispute, the consumer may use a consumer mediator free of charge.